Yankee reviews

Yankee reviews

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POOR PRODUCT WITH EVEN WORSE CUSTOMER SERVICE

Spent £20 on a large jar yankee candle (one amongst many that I already own) however this one is faulty, after spending that amount on a candle you expect good quality, I am a candle lover so follow all the burning tips. The poorly made wick has caused my whole front room to be COVERED in soot, and as you may know removing soot off walls in an expensive and time consuming task. My walls looked absolutely disgraceful, it was an embarrassment to bring anyone into my home like that. Emailed yankee candle about the faulty product and waiting two weeks for a reply, swirly responded to wait another two weeks for a reply, again swiftly responded and three weeks later I am still awaiting their response. Within the month that yankee had replied I had already paid out £400 for a painter and decorator to do the walls - I am yet to have the ceiling done, and yankee then ask me for proof of my soot covered walls, maybe within 1/2 weeks I would have been able to provide that, however could only send pictures of the ceiling which isn't half as bad as what the walls were.

Yankee candle had the cheek to ask me to pay to have the very heavy candle send off for inspection, and they would then provide me with a yankee candle voucher to cover the cost - I don't plan on ever purchasing a yankee candle product again so what use was this to me?

Yankee candle then mentioned about claiming on my house insurance for their faulty product.. When I purchased this product I did not expect to have to foot the bill to repaint my whole front room.

So after over 5 weeks since I first emailed and having no response to my last email, all I can say is to anyone thinking of purchasing anything from the yankee candle range DO NOT WASTE YOUR MONEY, you may end up with a faulty candle like myself which will end up costing you hundreds of pounds, which is by no means worth it. Just to add insult to my situation, I have NEVER received such poor customer service, I expected better.
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Yankee takes you away from home

Yankee candles are superb, true to life fragrances and long lasting. The service I have encountered has been fantastic, and any problems you may have are sorted out immediately.

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