Yodel reviews

Yodel reviews

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A very polite reminder!

On receiving my delivery from Yodel, a very polite offer of help to carry in my parcel was a reminder that I must be getting on a bit? Although my parcel was a bit on the big side, it was light enough for me to manage but the offer was indeed appreciated .. no offence taken .. I may just need that bit of extra help one day.. Well done Yodel deliveryman .. & thank you!
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The worst EVER!!!!

I had to stay a home the entire day waiting for my package, by 8.30pm the tracking service said that the package was still with the courier.
I checked again at 9.20pm and it said my package had been put through my letter box at 5.15!!!!. My letter box cannot fit anything more than a small envelope and I live on the first floor of a building with a security gate so that wasn't even possible. I now do not know where my package is and I cannot call customer services at this time because it is closed.
This happens far too often and the drivers don't even bother to deliver to my address correctly, I'm just sick and tired of this company at this point...
Dear retail companies, STOP USING YODEL.
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you have used the rest now use the best Yodel are better by far

Great Company fast delivery brilliant tex and e.mail information of when the parcel is to be delivered, nice young man delivers the parcel, his van is clean and he was well presented, top marks Yodel.
I used to work for the Post Office when it was good in the 1970s but now they have lost the plot and will lose more to efficient delivery companies like you.
Kind Regards
Kelvin Curtis in istead rise kent
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Ease of tracking my parcel. so i could plan my day

First class delivery service from the friendly guy that delivered the parcel to the ease of tracking my parcel. 5 Stars.
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Great delivery and right on time

Really good service from the e mail with simple tracking instructions to arrival at my door. Well done Yodel
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Item is lost!!!

No. Not happy at all. This is my experience:

They marked the item as 'delivered' in the tracking.
But I never received the item.
Strangely, it stated that it is delivered THROUGH THE LETTERBOX.
Why is it strange? PARCEL was 13" X 11" X 3", my LETTERBOX can only fit 8" X 2"
This is not very honest of the courier isn't it?

Looked around the house on the same day. Nothing found.
No call card, nothing being left.
Asked neighbours, not left with them.
Tried claiming from seller, he claimed item was 'delivered' in the tracking.
Told to claim from YODEL.

Called YODEL Leeds depot.
The lady said its probably lost. Claim from seller.
Explained seller told me to claim from YODEL.
She said "No, he should not be saying that"
But clearly, she did said item is lost by YODEL.
It is supposed to be claimed from them.

I want YODEL to clarify this issue with me.
Who should I claim from? and How?
Forget claiming, I WANT MY ITEM BACK!!
Also, I want them to realise that its their workers' attitude that stained the name of YODEL.

I change this rating if issue is resolved.
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Yodel made a doddle of my delivery

For someone who is unfamiliar with delivering to my work address it can be tricky. Although the post code is very specific it gets you to an anonymous gate in a brick wall. A phone call to security is needed to get in followed by finding the entrance to the building and a not so obvious reception. If there is no-one there a further phone call is required - all during standard business hours. Yodel managed all this and delivered on the promised day - not everyone does. Thank you Yodel.
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Yodel really are worth singing about!

I wanted this Clothes Rail urgently and thought that it would be at least 5 days before Yodel would deliver....but deliver they did....the NEXT DAY!!
I couldn't believe it when a very friendly delivery man appeared at my front door with my Clothes Rail.
I cannot recommend yodel enough...just brilliant!
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I would recommend this company to anyone.

I was contacted via email saying that my parcels were on their way but I had to be away for about 40 minutes during that day. I left a note on my front door saying where to leave the parcel and included on the note my signature (which would have been required). It all worked well and returning home I found my parcel where I wanted it to be. Excellent service.
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Drivers should be supplied with calendars so they know what day it is.

I ordered online from Asda Direct and paid extra money to choose my delivery day so that I could be certain my package would be delivered on a day when I was at home. The day I chose was Thursday 24th April. Today is Wednesday 23rd April. My package just arrived.

Luckily I had just got home from work and so was at home to receive the parcel, but had it been delivered an hour earlier this would not have been the case. I guess I'm lucky it was delivered at all - a previous experience with Yodel ended with my parcel being lost, which was only admitted after calling the premium rate phone number on 4 separate occasions over the space of 3 weeks (the first 3 times I rang I was assured that the package was at the depot and would be delivered to me within the next few days).
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Excellent fast service. Tracking system worked well. Parcel arrived in good condition.

Excellent fast service. Tracking system worked well. Parcel arrived in good condition. Would not hesitate to send a parcel with this carrier myself.
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Delivered early by a friendly member of staff:) 10/10

Yodel was brill. Ordered an item a couple of days ago and it arrived today in amazing condition by a really friendly member of staff.

Kept me fully updated on where my order was and service was amazing!

NOT A FAULT!! Would definitely recommend.
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Very satisfied with the service

Do not hesitate a minute and use YODEL cos its service is outstanding
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excellent!

I've had several deliveries from Yodel and the service is always very quick and driver very courteous. Would not hesitate to use them again or to recommend them. Can't fault them.

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Fast, reliable service. 5 stars

Tracking my parcel was so easy and you are kept informed everyday about your parcel. Love yodel
Yodel

Reply from Yodel

Hey Ryan :D

We're glad you love our service! We love your review :)

Have a lovely evening.

Chloe.
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Excellent

Having had so many problems with delivery companies claiming they had come and that we were not there (while we had not left the house at all), I was very pleased with the well timed delivery and the kindness of the delivery-man.

This review has been reported to customer service by the company for containing sensitive information about the company (such as names of employees or owners).

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

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Promises kept 100%

Yodel sent me a text that my parcel would be delivered today. I wasn't in but had left instructions to leave it with a certain neighbor. It was supposed to come by 9pm but I got another message at midday saying it had been delivered so I went straight to my neighbor to get it when I arrived home. It was great knowing it was coming and that it had been delivered very early. My neighbor said the delivery person was very nice too. Nice to have a company keep its promises.
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I have been pleasantly surprised

Historically I have had a LOT of problems with parcel couriers - and Yodel has been no exception. I live in a very remote property, way off the beaten track and the road to the property is rough. Many parcel couriers simply can't be bothered to make the extra effort that is required to get here.
However, over the past couple of years I have been pleasantly surprised by Yodel. Their drivers have turned up on time, been friendly and helpful, and taken care to leave the parcels in a sensible place in my absence.
Well done Yodel - you have restored my faith in parcel couriers :)

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Yodel is ranked 40 out of 51 in the category

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