I upgraded to a new phone with o2 unaware that they were using Yodel as their courier service. Naturally I was excited.
05/01/12 - I got a text from o2 stating I would receive my phone this day between 7am and 9pm. All day I waited and waited for my phone to be delivered. At 20:48 I got another text from o2 saying I had missed the delivery, I looked at the online tracker and it said "No One To Receive Card Left" at 19:28. I looked for a card and there wasn't one. I called the courier straight away and told them I've been in all day and missed a days work, so it would of been impossible for me to of missed them. The courier said "oh I'm new to this round, and I don't know the area, so I didn't come". What a joke! Its your job? What kind of excuse is that? "erm I'll do it tomorrow" They spoke to me with no respect what so ever. Can't believe they didn't even have the courtesy to call me and let me know what was going on. Well thanks for your blatant incompetence! You might be a slacker but I'm not, another day thats going to be wasted!
06/01/12 - When I checked the tracker early this morning, I noticed that my phone wasn't actually anywhere, I had no idea where it was. I repeatedly tried to contact the courier with no luck. Eventually I got tired and gave o2 a call. All of a sudden the courier text me saying they would deliver between 12pm and 1pm. They did turn up with my phone at 12:09, It was a relief. Although the courier was polite when she arrived, I found the whole experience very stressful and I hope to avoid this company in the future.
I WILL be going to watchdog. On the upside, I love my new phone.
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