Took a day off to receive a new Iphone 4s (worth over £500), got confirmation of the delivery in the morning saying it would be with me some time before 9pm... appauling already I would expect it to be narrowed down a little more than a full 12 hour time slot!
Kept checking the tracking to see that as of 11:17am it was with the courier and out for delivery in my area. At 4:31pm it was apparently delivery AND signed for. I was home at this time and no delivery came, no card through my door, nothing. The name that had signed for is no one known to me so I wrote them an email and had no response, I called and the response I got was, "its probably with some neighbour, check with them"... When i asked which number it was left at, they couldnt answer as they did not know.
Reluctantly I did check with my neighbours, but no one has any knowledge of a package being delivered. I decided to skip the useless company and contact the supplier directly who chased up yodel. They were atleast given a bit more help with promises that they would contact the driver and get the full details from him.
Little suprise, apparently they have had no luck getting any details from the driver, I have had zero correspondance despite yet another email to them today to chase this up.
Yodel are part of Home Delivery Network HDNL and they are both awful. I would not recommend any company using them as it has reflected badly on the supplier when in truth they have been nothing but completely helpful.
They deserve 0, but unfortunately I had to give them a single star. How can a delivery company not know where items are being delivered? When its supposed to be a recorded signed for delivery?
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