Courier services differ enormously depending upon where you live. If you feel so inclined you can find 'worst courier' ratings for any firm you wish, just by Googling the words of your choice. I have involuntarily used Yodel numerous times over the last few months (as so many mail order firms use them) and I have to be fair and say that they have on every occasion provided a completely efficient service, and their drivers have been courteous and helpful.
I know I am lucky with couriers where I live, but I think it worth saying that on the rare occasion that there has been a problem with any firm, just treating the local branch staff with a little courtesy and respect has always produced the desired result.
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