Have had three parcels delivered by yodel this week.(november 2013) The delivery drivers were very pleasant and polite. I had texts to say that the parcels were going to be delivered and could track them online. The only thing is that they cannot give a time..just up until 9pm (which is a very long day to wait in). One text message I got gave the drivers phone number but I did not use it as I was in anyway. If they could narrow the delivery time down they would be fantastic.