Yodel reviewed by

Rochdale, GB

7 Reviews

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Absolutely appauling!!

So I ordered a package from 'Very' who use Yodel as a delivery service. The day of my expected delivery arrived, I waited in all day, at around 8pm I was informed my package had been delivered and signed for. Funny.... I hadn't seen a single delivery man all day and I sure as hell hadn't signed for anything. I followed this up with 'very' for about a week, they were a waste of time so I retrieved my tracking number from them and went to yodel directly. My package appeared to be missing. It was found after a couple of days and was told they would deliver the next day. I took yet another day off work, and again no package. This time I was told there was no access to my property.... this is a working farm I live on of course there is access to my property!!! How do you expect this farm to operate as a business with no access? Furthermore how do other delivery men manage?!!! So I called and complained. I was told it would be delivered the next day. It unfortunately snowed and my package was delayed (this is understandable) so I was told when the snow cleared delayed packages would take priority for delivery. The snow cleared, I was told my package would be delivered, another 14hours sat in waiting and surprise surprise no delivery man. Infact the tracker had not been updated. Turns out the package is missing again. For the second time the package was found, I was promised delivery again. Yet another day sat in waiting FOR NOTHING. By this point I was getting pretty ticked off so I called customer services who informed me my package was not even in transit!!! The last person I spoke to told me it was so I was lied to! I asked for it to be prepared for collection, I was sick of waiting in, I was assured this would happen and that I could collect. I arrived at the depot to find nope the package is not there and must be with the driver who apparently attempted to deliver yesterday (he did not), but was then told he was off sick (so how exactly did he try to deliver then?!!!). This morning a delivery arrived. My front door was wide open and I was stood in the livingroom. I watched the delivery man, drive right past my door, throw my package in a stable, and drive off. No knock on the door, no acknowledgement of my being there, no acknowledgement for the welfare of the horses who could have quite easily had a nibble on the plastic bag, no respect for my package, and most importantly NO SAFE PLACE WAS AUTHORISED!!! This is a working farm, the stables we have here are rented out to customers, there are numerous people accessing the farm on a daily basis, any one of which could have taken the package, not to mention the damage to package from animals or the threat to the horses!!!! I am sure Yodel would have not been willing to pay the vet bills for a sick animal, or the legal costs that I would have run up while being sued by one of the stable yard customers!!! In total I have run up a good few hours worth of calls (it isn't free to call them you know!!) and lost almost an entire weeks worth of wages from my supply job! The disrespect shown by the delivery driver is absolutely appauling, I have made a complaint and I fully intend to take my complaint further. I am extremely upset and unfortunately I am going to have to actively avoid companies that use yodel in future to save myself this kind of cost and hassle again. I would like to note that there are a couple of helpful and sympathetic people who work at yodel customers services. Unfortunately it takes more than a couple of friendly people to make a company work.
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