Hi! We’d really love to help with your parcel query and see if we can change your mind about us. Could you email email@example.com with your parcel number and delivery postcode and we will get right onto this. In terms of the other reviews on here, I promise they are genuine. We’re proud of the service we deliver which is nearly always great. We deliver over 2 million parcels each week, the overwhelming majority without incident. We are though human, so things don’t always go to plan and that’s when we need to step up and ensure your view gets a great reaction from us and that is what I would like to do for you now. Michelle.