Yodel reviewed by

London, GB

1 Reviews

trustpilot stars
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trustpilot stars

Thieves and liars

i ordered a present for my daughters birthday a few days ago- and got a delivery date if the 17th May. Today- the 16th, i checked its transit and was shocked to see it had been "delivered" yesterday at 13.39pm. BUT it said that it was at the mItcham centre at that same time. I was able to see that it had been signed for by "someone" who had the same christian name as myself- i always sign using my signature, never my first name. I tried calling Yodel's number but was asked to give the number on the card..... but , I hadnt actually recieved one...because it had been delivered obviously. I then went on their website chat and tried to find out where it was. I was told that there was a signature which was, unfortunately, unreadable, yet on their website it clearly states just my Christian name. I said i was out all day at work on wednesday, and have been round to all my neighbours and they havent received anything. Yodel were of no help whatsoever, couldnt tell me the name of the driver, and just to take it up with Amazon. As far as I am concerned, there has been a theft and am tempted to go to the police on this matter. They couldnt even tell me the number of the building it had been "delivered" to and couldnt care less- her name was Karen on the chat. ABSOLUTELY DISGUSTING SERVICE WHICH IS FULL OF THIEVING SCUM.
    TrustScore 5.3 / 10
    5,330 Reviews

    Reply from Yodel

    Hi Maria

    I'm here to help! Please email your full address, contact number and parcel info to social.media@yodel.co.uk and I'll look into this immediately for you.

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