Yodel reviewed by

London, GB

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

DO NOT TRUST THEM! Very bad customer service.

They are very very good at not delivering a parcel. The address on the system was incomplete so I called them up to update the driver. I was told that the driver could only be contacted at the depot. Which in itself is strange as one would assume that contacting the driver would be kind of important for a delivery company.

We waited all day and around luckily we were working on the outside of the building so we thought we would catch them. Around 5pm the delivery status shows as attempt made but now one contactable. I guess the invisible van was hard for us to spot!

This is not my first bad experience with Yodel. They previously lost a very important parcel.
    TrustScore 5.3 / 10
    5,309 Reviews

    Reply from Yodel

    Hello Ash. We are here to help customers. Please feel free to email over your full address and tracking details to social.media@yodel.co.uk and we'll look into this for you. Michelle.
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