I am pleased to see that Yodel are making serious efforts to improve their level of service. I have been a catalogue customer for a number of years and Yodel took over the courier service. Items would regularly disappear, text messages saying they had tried to deliver but there was noone home (I had been in all day). Finally after a number of complaints to the catalogue and the courier, I resorted to contacting the CEO of both companies. Very Recently, I have noticed a considerable improvement (it would have been near impossible to get worse). But Yodel have a lot of work to do before I have 100% confidence in their service.