Yodel reviewed by

4 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

How are they still in business!? AVOID YODEL

Ok so this is the second time I've had a bad experience with Yodel. The first time was the worst. I had been told my day and time of delivery for my iPhone to be delivered so I decided to just stay in the whole day and listen out for the knock on the door. In the end there was no knock, only 4 hours later from my (honest) neighbour asking me if this parcel left by her WHEELIE BIN was mine. Firstly they had put the wrong house number on the slip of paper and through their letter box (although it stated on the parcel the correct number) Second - They did not even knock on my door in the first place. Third - Who leaves a parcel by a BIN!? My neighbours could have kept that £230 parcel if they wanted, as I had no idea this had been left at theirs. I then had no response to my complaint. Today I received my next day parcel from Missguided. When I received a text learning it was being delivered from Yodel, I prepared for the worst. They decided to not knock on my door again, and instead left a slip saying "left in a safe place" which happened to be my porch, which is open for any member of the public to approach. THAT IS NOT SAFE. Whenever I have mentioned YODEL to anyone else, they have also had nothing but negative things to say about them. They never seem to bother knocking on customers doors and leaving parcels in ridiculous places. LAZY STAFF, POOR SERVICE, RUBBISH COMPANY
wildchildgamer and Clare Brace found this review useful
    TrustScore 5.3 / 10
    5,313 Reviews

    Reply from Yodel

    Hi Laura,

    I'm here to help.

    If you email your full address and contact number to social.media@yodel.co.uk, I can get onto this right away :-)

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