After having terrible service on several occasions in the past from Yodel (which has slowly improved over the last 3 or so deliveries), I was left wondering what this time around would be like.' I was lucky enough to have a decent and helpful courier who covered my area. I believe that it is hit and miss to the service which customers receive dependent of which area you live in, which isn't at all right. Every customer should receive the same professional service which I was fortunate enough to get, this should be the same for all courier services. I think that more staff training in customer service and handling parcels, also time management training should be compulsory to make sure the business can run more efficiently. With delivery tracking numbers, the name of the designated courier should be provided, this not only helps to weed out the not so competent drivers but also helps customers when going through the complaints or compliments procedure.
Anyway thank you again so much for a fast and courteous service
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