I can't get why Virgin media choose yodel as a delivery company! Suppose to recive my router the 14/8, had a day off, a txt told me it will be with me between 12pm to 9pm (!). Nobody came; tracking page of course saying they came... no any card on letter box. Thursday, Friday same story, my wife home for 2 days, nobody came, ridicolous. I called many times the expensive customer service, the excuse was the deiver couldn't find the address?!!! Amazon, Ebay and Royal mail always does... Finally on monday they arrived, i complained to the driver, his answer was "is not my fault if we were late". Bad service, worst company ever. Apologies neger enough.
Hello Andrea. I am sorry to hear about the problems you have experienced in receiving your item. I will make sure that the depot is aware of your experience so they can make sure that any future deliveries you have are stress free. Michelle.