Yodel reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Unreliable company - avoid at all costs

This is my second awful experience with Yodel and in future I will be checking with the online company which courier they use, if it's Yodel they won't be getting my order! I placed an order with a gardening company which was delayed slightly so I didn't know when it was due to arrive. I got the first 'sorry we missed you' card on Wednesday saying that delivery would be attempted the next day. Knowing I would be at work all day I logged on to myyodel to change the delivery address and date to Friday knowing that someone would be in. I received an email confirming the new address and date. Got home Thursday, another card saying they had attempted delivery. Thought nothing of it as I had requested a Friday delivery to another address and had this confirmed by Yodel. My mum waited in Friday, only for me to get home from work to find that the idiots had tried to deliver to my address yet again and not my mums. Phoned to complain and only the only explanation I got offered was that the gardening company blocked the change of address and therefore they were unable to deliver to my mums. Utter lies, I have just phoned the gardening company in question who said they do no such thing and have offered to send me out some new trees using a different courier company! Oh, and they other alternatives Yodel could offer were they could try and deliver again for the 4th time on Sat to my address ( after I had said I wouldn't be in on that day ), deliver next Monday, again I wouldn't be in, buts let's try anyway and by then the trees would be dead ( which would be my fault by the way because I was refusing to accept the alternatives offered)!!!!!! To be perfectly honest, how are these people still in business when their customer service is absolutely appalling.
Keith Wingrove found this review useful
    TrustScore 5.3 / 10
    5,291 Reviews

    Reply from Yodel

    Oh no Claire!

    I really want to help you with this.

    Could you please email your full address to social.media@yodel.co.uk and as soon as I receive the info, I'll be able to assist you further.

    Laura :-)
    Comment (?)