Terrible. Abysmal. Appaling.
Paid for express delivery. Was due to arrive today, Friday 20th September 2013. I've waited since 8:45am until 6:00pm and nothing.
Communicated via Twitter, they said they've asked the driver to make it by 5:00pm as I finish work then, hasn't happened. (I have the correspondence to show it.)
I also called at 5:30pm and was told they have no further information for me.
How can a courier service not deliver a package. It's your primary objective. You fail as a company and as a service.
I now have to go home for the weekend, and won't be at the office until Monday. When should I expect delivery? No idea. My correspondence is public on Twitter, I have a copy of my DMs with Michelle.
Yodel are a terrible and unacceptable service and you've ruined my purchase. I have not received it today and have to go home so I will not receive it.
Waited from 8:45am until 6:00pm... and you can't make this window? What on earth do you expect of people?
I WILL be taking this further.