I would recommend to all that they do not touch Arrow XL with a barge-pole, they are rude uncaring liars.
I had a collection arranged for yesterday 11/10/2013 between 7.00am and 12.00. At around 9.15 they posted a card through the door and left without even knocking, claiming they had attempted pick-up at 8.50 but no one was in, despite the fact that at this time myself, my partner and our four children were stood at the front of the house as the elder children were crossing over to school.
I rang about this issue and was told they had knocked repeatedly, another lie. Then that the next possible collection was Monday, as they don't do Saturday collections (remember this) I told them that this was unsatisfactory as their driver was lying and I was stuck with a King size bed in pieces in my hallway. Two hours later I get a phonecall telling me they will pick up today (SATURDAY 12/10/2013) before twelve, thought you didn't do Saturdays?
Well it is now 4.10pm I have been on the phone twice and been told they cannot guarantee a time it will either be before 7pm today or Monday as originally told.
I am appalled and disgusted by the blatant lies and poor service I have received.