Apparently, they attempted to deliver the item twice but I wasn't at home. However, they didn't leave any card so I had no idea they came. I rang them to re-arrange the delivery and after waiting 15min on the phone they told me the item would be delivered on Monday. I live in Brighton so at this time the item was at their Gatwick service centre. When on Monday morning I checked on their website where the item was, I couldn't believe what I was seeing. The item was out for delivery in Keighley (West Yorkshire). For some unexplainable reason, they decided to send the item all the way back north to the sender. I immediately called them expecting at least an apology but the man just hung up on me.
I am sorry to hear about this :-( It unfortunately does look like your item has gone back to the sender. I have fed this back to management to ensure that this does not happen again and you are given more time to rearrange a delivery.