What a CRAP service. 1/10 for overall service

The parcel was never delivered. No card was posted through my letter box stating the parcel was delivered to neighbours house. Without the card I dont have the tracking no, therefore unable to check the parcel on line. Yodel dont even have a contact phone number on their website. The parcel was not even delivered to my neighbours house and dont know where it is. I been waiting for over a week. What a con of a company and I cant believe Amazon use them. They need to stick with Royal Mail. At least you have a depot to collect your parcels from.

Lost It...

I ordered some items from Firetrap via their online store during a Friends and Family sale they were having, and selected Expedited Delivery (1-2 working days) as a delivery option. The next working day morning I received an email from Firetrap informing me that my parcel had been despatched, and I assumed I'd be receiving it the following day.

A couple of days later still nothing had turned up, and when I tried to track it via Yodel's website I got an error message for my item code. Eventually, after speaking with Firetrap customer services a couple of times, I discovered that Yodel had lost my parcel and I would be receiving a refund on my order. They just lost it.

So I've missed out on the items, missed out on the sale price, and I will definitely be avoiding online vendors who use Yodel in future. This close to Christmas, it's just not worth the risk that my gift orders might not turn up. I read from a previous poster that this is the rebranded version of DHL (who've been bought out by someone else), which explains why so many online stores now seem to be using them as there's not really an alternative with the same capacity. Still, I for one will be looking elsewhere where possible.

Yet another horrendous delivery

Damn, did not look at who The Book People used for delivery and it was this mickey mouse outfit again. Fortunately the books actually turned up at my work address this time but the box looked like it had been kicked, sat on, torn and been in the post for years! Sending a photo to supplier but online companies should start listening to customers and stop using this awful company for deliveries. I avoid ordering and cancel if I generally find out they use YODEL.

Where is my stuff!!!!!

Ordered some items beginning of last week from MCFC dispatched the same day after paying £9 for 24 hour delivery, tracking number doesn't work, webpage doesnt work, cant even put a complaint in about them as their web page constantly kicks you off at the point of sending your message (convinient or what?) tried calling them today to ask where my item was, ended up on hold to a premium rate number for 15min until i eventually lost the will to live and hung up. How am i supposed to find my items if you cant be contacted in ANY WAY? WORST DELIVERY COMPANY IN HISTORY!!! dont use YODEL they will lose your stuff, youd be faster walking and collecting it from anywhere in the UK, fact. Close this sham of a business down.

WORST COURIERS IN THE WORLD

Such a terrible company, completely devoid of any customer service - and they still haven't delivered my parcel after 7 days - they say they're 'unable to locate the address' - ever heard of a map? Google maps? It's a London street!! My advice would be, never ever use this company - unfortunately, this wasn't my choice, PC World uses them to deliver. Can't say bad enough things about this company. 1 star is certainly too high.

Absolutely awful

I stayed in all day waiting for a parcel and they didn't even bother knocking, just put card through door. The car was in the drive that they walked up so if the driver had had any common sense they should have thought I was home. Had to collect from the depot, total and utter inconvenience.

The worst courier

They're the worst. Pure and simple. Don't buy from any business that uses Yodel, you'll be in for a headache.

dont deserve a rating

DONT USE Next Flowers they use HOme delivery network other wise known as yodel !!! appauling ordered flowers on tuesday to be delivered on friday as of today saturday still no flowers, have chased next and chased yodel and no one knows what self employed courier has the flowers and i am so disgusted witht he service as this was for my sister's 50th bday and you would think to order tuesay to deliver friday would give them enough time to plan, I feel very very let down and dont think i can bring myself to order flowers again from next !!! so be warned !!!! think one of the couriers has some nice roses, bottle of wine and chocolates and is having the last laugh shame for next !!

Hdnl-yodel Yodel found this review useful

Not great service initially but they made good

I booked a date so that I could be home to sign for my delivery but instead they delivered it the day before when I wasn't home and so couldn't sign for it!! Basically, as Very.co.uk uses them to deliver there orders they are messing Very.co.uk's customers about.

But after having pasted my review and contacting Very.co.uk they came back today to re-deliver the package and so made good in the end.

Hdnl-yodel Yodel found this review useful

5 out of 10 for YODEL who have lost their way

I have used this parcel carrier under its new name and its previous names (Securicor and DHL). In the 25 yrs plus I’ve used them I have spent some 60 million pounds with them so think I know the business and industry very well!
Since Home Delivery Network bought the DHL domestic business, re branding it YODEL they have brought in many changes. These changes and reorganising of the business have been carried out by spread sheet management! Management who have little or no operational skills in this Industry. On the whole or for apox 95% of the business YODEL will do a good job, delivering on time. However if your parcel is in the 5% not delivered or not collected you are in the hands of over worked, under paid, poorly trained and managed members of staff! The reward structure in YODEL coupled with low morale at the lower level is poor and doesn't attract good people, which is clear in certain areas of the service centre network. This coupled with poor leadership from above leads to the poor service some people receive. However a point to be made in all of this is the fact that the market has changed beyond all recognition. There is a new breed of customer who are more demanding of the service because of the promises they see on sites like Amazon and eBay! Business to Business is the traditional parcel industry business and Business to consumer has been a smaller but growing part of this business. However the massive growth in recent times of Business to consumer has out grown the capacity in the Parcel Industry! Home delivery is not new to the market but the demands of the home delivery customer and the marketing of the likes of Amazon and eBay have made home delivery unsustainable in its current format. So YODEL while becoming the biggest carrier and a carrier who sell home delivery services have been caught by their own success. This coupled with the need to take cost out of their business and (in my opinion) poor management have left us blogs and reviews that slat YODEL service. My warning to those who send in reviews is that if YODEL were to pull out or reduce its capacity on home delivery, the parcel Industry in this country would suffer greatly and YOU the eBay/Amazon or Online buyer will have to pay vastly more for the convenience of ordering online and ordering up till 9 and 10pm for next day delivery will become a thing of the past! In conclusion, YODEL are in certain areas giving poor service and even poorer customer service because they have cut too much and lost to many good managers and drivers. Over to you Jonathon Smith CEO of YODEL to come up with and come out with an answer to the issues in YODEL and the wider issues of customer perception in the Industry.

Robert Richardson and Pyung found this review useful

goods not delivered

over the past year I have the experience of tracking orders from companies that use this company. the online tracking says good delivered when they have not. also late deliveries with next day ordering on every other occassion