Underhand rollover contract, poor customer service
Very devious company to deal with. Wish I'd seen this review site sooner. I contacted ofcom, they are aware of these people and as of January 2012 they are now required to contact people regarding rolling contracts. This doesn't help the poor sods they've ripped off already. Back in August 2007 they breached Ofcom's amended General Condition requiring calls to 03 numbers to be charged at 01/02 rates.
I've come across details about their CEO Owen Bloodworth and his foul reputation in the industry, nicknamed "scumbag". You can find this here: http://forums.moneysavingexpert.com/showthread.php?t=339168