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- Reviews (2)
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- Mark Avery
- London, GB
- 2 Reviews
Appalling service just look at facebook and twitter accounts for the feedback
Do not use this site.
Ordered and given 21day max turnaround time. A month later no delivery so I raise a query on their website to which I get a response saying I will get a reply in 5 working days as they are busy. No reply so chased and get the same response.
I then post negative comment with a link to online review site with hundreds of negative reviews. Within 10 minutes the post was removed, I was blocked and I receive and email simply saying my order is updated to urgent.
They want you to phone as it is premium rate and it seems they only fulfil orders to people who chase them through twitter and Facebook.
Scammers who have changed the name of their company a number of times.
- Mrs Sylvia Hollis
- 2 Reviews
Totally disorganised, with in competent staff !!!!!!!
I ordered a canvas in November,( through the Wowcher voucher scheme) for a Christmas present for a friend, it was a photo of her dog, as I am a silver surfer, I could n't get the photo on to my computer to download, so I phoned the company to see if I could send the photo to them, which they said would be OK. This I did, sending the photo, the wowcher voucher, and a letter asking them to confirm receipt.
I did not get a reply, so I phoned them, I eventually spoke to some one who could not give me any information as she was new, but promised some one would ring me back. this did not happen.
I continued to phone and e-mail them, throughout November and December, I was assured my order was being processed, but Christmas arrived, and the canvas did not. In January I was told again it was 'being processed' but I was going on holiday so did not want the canvas to be left outside, and so when they said delivery would be 21 days, I lost patience and cancelled the order. I did not get my friends photo back, so I was totally embarrassed. It cost me a small fortune in phone calls, so it was a dead loss. I have had lots of Wowchers, and they have always been OK. I think this company could not deal with the high volume of trade generated by these promotions.
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