We've been using Zapper for a while now and have found them to be reliable and trustworthy. The whole process is easy to use and you even get a printed postage paid label to send your stuff to them. We've never had any problems with deliveries, nor any holdups with payment. I really have no hesitation in recommending this company.
quick service and good communication. final cheque close to initial estimate
Got reasonable prices for items and was simple enough to understand how to trade and send. Took a little longer to receive cheque than most reviews were saying,although it was only just under 3 weeks all in,not too bad.I would use zapper again and they reply to queries really quick with e-mails so I would rate them 4 out of 5 all in.
Don't usually do reviews but considering- HOW BAD THE SERVICE AT MUSIC MAGPIE IS - thought I'd big up ZAPPER. Much faster processing then the aforementioned company . My cheque was lost in the post but I as soon as I contacted Zapper I received a quick and friendly reply and a new cheque was quickly dispatched to me. Will use again.
I found Zapper on Google and decided to try them because they accept books, unlike some other sites. It was very easy to put in bar codes to see how much I would get for my items, although there were quite a few that weren't accepted. I had no problems getting my items to Zapper and was kept updated on the transaction progress when they got there. I had one query, which was answered promptly and efficiently.
I scanned and posted my DVDs in a timely manner. The processing in the other end was not so good. I did three trades back to back and had to contact customer services each time to see where my cash was. I did receive my cheques but if your looking for a quick turn around then try a different company.
good system and clear instructions and process. Website gave a period for payment to arrive and all 3 transactions I was involved with the payment arrived late.
Contacted Customer Services who apologised bu ti was still outside the time allowed
Saw the Ad and thought why not? Gave it a try, two tries in fact. It was child's play to do via the App on my iPhone. The collection centre was a mile from here. The cash arrived in a matter of days. Just wish I had a few more DVD's to send. A very good very useful service.
The prices Zapper offered were slightly better than other similar websites. Unfortunately, the cheque never arrived so they had to issue a replacement. Not their fault, but it did mar the transaction a bit.
Initial experience was good, I even did not mind taking my stuff to a collection point, that’s when it started to go wrong! Items were received and they said that around 25% of them were damaged (CD’s, DVD’s and books) I can assure you they were not. Lost money due to this and had no way of complaining! It then took 15 working days before I received my cheque. So to be honest, although Music Magpie don’t offer as much money, they come and collect the parcels and also pay within 5 working days via BACS.
Good hassle free way to get cash for books and CDs, but not good prices paid. 27p for a good condition paperback! Could get more on Ebay, but would mean more work and time. Cheque takes too long to arrive.
Brilliant service, easy instructions to follow............ Lovely cheque at the end!
Zapper provide a very efficient service which is easy to use. Their pricing is reasonable, but tends to be on the low side. Zapper's instructions on how to dispatch items is excellent, and their communication is efficient. You immediately know when the items have been received and processed respectively. They stated that payment would be with us in twelve days, and the cheque was received on the twelfth day.
Didn't find out until I'd got to the end of the process that I would have to take my parcels to another location to be picked up. The first time I traded with Zapper they picked up the parcels from my home so I had thought it would be the same. I had to wait longer than they said for my cheque and emailed to see what what was going on. Prompt response to email that said cheque was in post and I received it a couple of days later.
All so easy! The instructions on finding prices, boxing the goods, taking to collection point were all in layman's language. The cheque arrived promptly. I will use again.
I sent 3 seperate orders to Zapper and each cheque was for the price quoted unlike music magpie, who I also sent 3 orders and not one of them was for the same price they quoted. They stated things like art work damage etc - everything I sent them was fine. I would only use zapper from now on.
Would not use again. Total rip off. Cd's and dvd's got sent away in perfect condition. Got an email back saying some were damaged so i got even less money for them. Well if they were damaged it must have been done by the courier company that delivered them. Not my fault, complete rip off.
Highly recommend. Received monies quickly and also personalised customer service as in an actual person to deal with. Thanks Zapper!
Great app,able to scan items get price,then sell them.Very easy to use and plenty of free collect and drop off places nearby.I would use this service and company again and the payment was quick and was informed as to how order was doing when received and when cheque was been processed etc.
Good serivice althhough had to wait a bit for cheque to arrive.
It was very easy to enter books on their system and price was good for most odd books that I had collected over he years. Got the final payment as promised.
Firstly, they took 10p off (I think) every item. This was for unspecified damage. It was suggested this was for broken cases or disc scratching, but the items I sent were in good condition. A bit strange that everything was deemed damaged in some way. It's enough to make you think they do it to everyone. After all, a few 10ps lost by the customer, but if you have a lot of customers it all adds up nicely. I have never experienced this with Amazon.
Then, after two weeks from receiving the confirmation email, still no cheque. My email enquiry was handled quickly, and the promised cheque appeared.......six days later.
So they skim money off the value of your trade-in, and then delay paying you for as long as possible.
No thank you.
Scanned books & dvd's using my phone, which made it soooo easy.
Sending the items was easy.
Payment took forever. I was emailed to say my cheque had been sent. Waited 14days, didn't arrive. Emailed them, they re-issued another, it came 10days later. Would be so much easier for them to send the payment through BACS. That is the only bit letting them down.
Very friendly, had to email about a missing item and there were no issues with this, they seemed to appreciate me contacting them first. Quite fast but would've liked my cheque quicker, but only due to personal circumstances. Overall experience selling to Zapper: very good!!!
Having used a number of alternative sites, I have to say I found Zapper to be the most efficient. Turnaround of my sale was prompt and I received a cheque within the timescales promised. Highly recommended.
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