I'm very impressed with Pet Supermarket and will happily use them again. The only problem appears to lie with their delivery agents, Yodel. The package was left outside my neighbour's house on the opposite side of the road, three doors up!! The driver presumably thought that number 19 was 16. Maybe he has a sight problem where he reads numbers upside down!!
Yodel needs to act; there have been other complaints on Trust Pilot about the careless inefficiency of this delivery company,
This company has not delivered my goods despite having debited my account almost three weeks ago. As others have said they NEVER answer e.mails or respond in any way to their clients queries. On Thursday the 24th of November, out of the blue and despite the fact I had cancelled the order a fortnight ago, they upgraded the status of my order to DELIVERY and stated the package would be delivered by DPD the next day. Guess what!! The delivery did not take place and DPD informed me that they were awaiting receipt of parcel from Tacklepets!!
I have now contacted the Fair Trading office and they have agreed to investigate the company. So, If anyone from Tacklepets is reading this, I suggest you deliver my goods very quickly or refund my cash. I will keep at this like a dog at a bone,
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