overall, a very good experience. The price of the lens was good and the item arrived in quick time.
The only problem was trying to get DigitalRev to accept my Mastercard on-line. I tried numerous times but the site would not recognise the card. The only advice from them was to check with the bank which I did, twice!! There was no problem as far as Lloyds were concerned and no reason why the order did not go through. I was thus forced to use a debit card which was not so convenient. This was clearly a problem with the DigitalRev site which needs to be sorted out as I wasted a lot of time trying to use the credit card to no avail
I'm very impressed with Pet Supermarket and will happily use them again. The only problem appears to lie with their delivery agents, Yodel. The package was left outside my neighbour's house on the opposite side of the road, three doors up!! The driver presumably thought that number 19 was 16. Maybe he has a sight problem where he reads numbers upside down!!
Yodel needs to act; there have been other complaints on Trust Pilot about the careless inefficiency of this delivery company,
This company has not delivered my goods despite having debited my account almost three weeks ago. As others have said they NEVER answer e.mails or respond in any way to their clients queries. On Thursday the 24th of November, out of the blue and despite the fact I had cancelled the order a fortnight ago, they upgraded the status of my order to DELIVERY and stated the package would be delivered by DPD the next day. Guess what!! The delivery did not take place and DPD informed me that they were awaiting receipt of parcel from Tacklepets!!
I have now contacted the Fair Trading office and they have agreed to investigate the company. So, If anyone from Tacklepets is reading this, I suggest you deliver my goods very quickly or refund my cash. I will keep at this like a dog at a bone,
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