Three times, this has happened to me.
I ordered what I wanted. I'm told that delivery will take 4 to 6 weeks. That's fine. I wait. No updates AT ALL.
On the final day of the timespan within which Brandalley said delivery would take place or a week later (on a couple of occasions, I was even considerate enough to give them buffer time), I'd to send them an e-mail for an update. To which they responded (possibly after scrambling to find out the details of the order they might've missed by accident) and said that the order has been delayed. After which, they sent another update, saying that certain items (or even the whole order, as has happened before) have been sold out/cancelled and they are issuing me a refund. (I have no way of proving it and Brandalley might be telling the truth but it does sound like Brandalley simply forgot about my order and made up an excuse, because they could no longer get my item(s) at the same prices from the suppliers, at this late stage.)
No further explanation was given, until I e-mailed Brandalley again, insisting on a better explanation of their behaviour! (Their response - a supplier had let them down. However, I would argue that this is not my problem.)
All that was offered - an apology and a refund. In spite of all the money I spent on their website, over the years. Thanks for nothing, Brandalley. A better website would have automatically offered compensation, either by:
1) forking out to obtain the items that I had ordered through different suppliers; or
2) paying me the difference between the price I paid for Brandalley's product(s) and the full price of the same product(s)/product(s) of the same value, so that I may go out and buy myself the item(s) in question.
Will I shop here again? I think not.
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