Sam H´s profile

Reviews (1)

Oceanwavemobiles

Worst customer service I have EVER encountered

Easy to order - they are happy to take your money
BUT - if you have a problem - BEWARE.

They have the worst customer service department I have ever encountered. It is e-mail only - they take days to respond, and then they do not respond appropriately. When you send another email asking them to qualify the last - they just stop replying altogether.

I returned a phone for an exchange to a different model - they took receipt by special delivery 2 days after they originally sent it - they told me they had refunded my credit card and to re-order another phone- BUT THEY DID NOT REFUND MY MONEY.

They are now ignoring my e-mails and I do not have my money. Is that classed as stealing/fraud?

I ignored the other (admittedly few) negative reviews I found, thinking 'it'd be ok' - BIG MISTAKE. If you have any sort of problem they will ignore you once they have your money. Dig around other reviews - see a pattern emerging?

Is it worth the risk? I am not in the habit of reviewing companies- but these guys are SO appalling, I felt compelled. Be smart, look elsewhere - or don't be surprised if your decision comes back to haunt you.

I will be contacting Trading Standards/credit card company accordingly.

Save yourselves, it's too late for me - remember me to my children!

UPDATE - They definitely lied about the refund and are witholding my money - i.e fraudulent activity.

Also forgot to mention, when my original phone arrived, all settings - time/alarms/memo's/ringtones etc were active - The phone was advertised as 'new unless stated' but I have had many new phones and this one seemed very much pre-owned with a new facia from Japan - more fraud from a bunch of ratbags!

READER BEWARE

Update; I got my money back via 'Chargeback' through my bank - try it. Look here for other reviews for a true indication:

http://www.resellerratings.com/store/Ocean_Wave_Mobiles

http://forums.moneysavingexpert.com/showthread.php?t=1980505

Stay away!

seeafish found this review useful

Sam H´s profile

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Sam H
Reviewer
Male, 1973
United Kingdom

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