I ordered a pair of mystic jackson wetsuit gloves from The Wetsuit Outlet on 19th September. The lady on the phone assured me that they had the size XL in stock. Six days later, my order has still not been dispatched and the same lady now informs me that they have just received a delivery of mystic products but still wasn't sure if they were in stock. Why didn't they inform me? Why tell me the goods are in stock when they aren't? I was offered a refund which I took and a particularly false apology. Boo:-(
Excellent customer service in every area!!!
Firstly, very personable, although you can always trust people from this city to be so:-) Great technical knowledge and desire to help the customer make the right product and size choices. I returned some garments and they sorted me out immediately which puts most other internet traders to shame. Great selection of quality products and deals. These guys are obviously a first class retail outlet who have brought their excellent retail experience to the web. This is the first time I have invested in a cold weather layering system and without them might still be fumbling around. Thank You Wildtrak:-)
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