Mark Robert Sankey´s profile

Reviews (2)

Wetsuitoutlet

Shoddy service

I ordered a pair of mystic jackson wetsuit gloves from The Wetsuit Outlet on 19th September. The lady on the phone assured me that they had the size XL in stock. Six days later, my order has still not been dispatched and the same lady now informs me that they have just received a delivery of mystic products but still wasn't sure if they were in stock. Why didn't they inform me? Why tell me the goods are in stock when they aren't? I was offered a refund which I took and a particularly false apology. Boo:-(

25 September 2013

Reply from Wetsuitoutlet

Hello Mark,

Thanks for your review. Sorry you were not happy, please note we do not dispatch at weekends and our free delivery is an approximate. We had the new 2014 delivery in when you placed your order, which was correct in regards to what you were told.

Hands up our end, we could not decant the five pallet delivery fast enough but any orders affected were upgraded to next day delivery free of cost and all 3 orders still met their stated delivery times.

We are still sorry you were not happy and hopefully we can prove our consistent high service to you in the future as we have with past orders.

Wildtrak

Superb company. If you like the deal, don't hesitate to order.

Excellent customer service in every area!!!
Firstly, very personable, although you can always trust people from this city to be so:-) Great technical knowledge and desire to help the customer make the right product and size choices. I returned some garments and they sorted me out immediately which puts most other internet traders to shame. Great selection of quality products and deals. These guys are obviously a first class retail outlet who have brought their excellent retail experience to the web. This is the first time I have invested in a cold weather layering system and without them might still be fumbling around. Thank You Wildtrak:-)

Mark Robert Sankey´s profile

profile image of Mark Robert Sankey
Mark Robert Sankey
Reviewer
Male, 1970
Edinburgh, United Kingdom

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