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Reviews (2)


Avoid - poor customer service, non-delivery of goods

I ordered a small item close to three weeks ago. The order was acknowledged. Two weeks later I emailed the company to find out the status of the order. While there was an auto-reply acknowledgment of the email they never bothered to respond.

Thankfully the item was only some small Etymotic ear plug filters and not something larger or more expensive.

23 July 2013

Reply from Stone Audio UK Ltd.

We are so very sorry for the delay in shipping your order.

All Etymotic accessory orders are shipped directly from Etymotic and unfortunately the UK distributer was away the week you placed your order. We should have made you aware of this and sincerely apologise that we did not do so on this occasion.

We would love to be able to supply these to you at our extremely competitive prices so if you would like to email or call we will ensure these are despatched to you for the very next day.


Very poor customer service

Ordered 2 mugs from Zazzle. A week later a neighbor said a box had been left with them. Went to get the box, it was huge. Turned out they shipped me 20 mugs that were supposed to go to a company in the US (I am in the UK). That was $400 in merchandise sent to the wrong address! Contact Zazzle by phone and they said, whoops, you can keep the items (I have no interest in keeping them, off to charity) and we will reinstitute your order. Week goes by with no news, contact customer service, nothing.

Nice designs but horrible customer service.

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Unhappy recipient
Male, 1959
Norwich, United Kingdom