Glen MacKay´s profile

Reviews (2)

Dawsons Music

Dawsons shipped me a used Amp - Not Happy.

I ordered a Marsall 50th Anniversay JTM1 Combo Amp from dawsons in January 2013. These are fantastic limited edition amps but they are not cheap!

There was a delay in the delivery, I did call the Reading store to make sure the amp was going to be delivered and that it was not a used item, I was reassured that this was the case....

The amp turned up a few days later, I was horrified to see an battered cardboard box and even more so when I opened it up to see the JTM1 Combo that was obviously a used item. The amp has scuff marks on the back and on the sides. Someone had made an attempt to clean the top of it but it was obviously a used item. There were finger marks around the control panel.

The Marshall limited edition 50th Anniversary amps are sent from the factory in white boxes with a Marshall certificate, a guarantee card and a user manual. None of these were present in this shipment.

I contacted customer support who recognised the problem and offered an £80 discount on the amp and a promise to provide the guarantee, user manual and certificate. I eventually got these after a few phone calls.

I have awarded two stars instead of one for the actions of the customer support team who did take action (albeit after some chasing on my behalf).

I really hope someone in Dawsons takes note from this review and takes some action to prevent this from happening again. There is nothing worse than online traders shipping out used goods, when you are buying new items in good faith.

11 February 2013

Reply from Dawsons Music

Hi Glen,

Thank you for your review and deepest apologies that the item you received was marked. Any items that are ex-display should be clearly stated and it is disappointing that you were not given accurate information about the condition. I will investigate this further to ensure that this isn’t repeated.

Any feedback that helps us to improve our service is invaluable, so thank you for bringing this to our attention.

If there is anything else we can do, please do not hesitate to contact me directly on 01925 582 420.

Kindest Regards,

Paul O’Toole
Dawsons Customer Relations Manager

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Glen MacKay
United States