Stanislav Kniazev´s profile

Reviews (3)

Great service, right prices.

My experience with was just perfect. I wish they'd sell more than just large appliances.

The Garage Door Company

Terrible. Avoid. Don't fall for sweet sales voice trap.

The sales process is nice and easy, but once I paid the money it all ends. Promised installation date was three weeks ahead, which is a long period for standard door, but they said that they ran out of stock so they need to manufacture to order. Even then the date was not kept and the company did not bother to notify me. My emails are not answered, my calls not returned.

When I finally got through to customer services they told me that the installation is scheduled for next week, but never bothered to tell me about it. On the new installation date they rang me saying they took my old door away and are now off to another job promising to ring me later in the day to confirm when the fitting's finished. Not to any surprise, I had to chase and call myself only to learn that they are stuck with this another job and wouldn't be able to finish mine today.

It's a total nightmare as I'm not local to the garage and my tenant really needs it for storage. I'm losing ~£50 every week and this company only makes things worse as it's now impossible to repair the old door they took away.

Update: Amber replying below follows the company's tradition of not answering emails. I understand the reply below is just to make the company look better in hope that six month old issue will have been long forgotten.

Update 2: Dear Amber, as email dialogue is difficult with someone not answering the emails, I'll have to answer here: Yes, it's definitely your company as the invoice I've sent both to yourself and Trustpilot to verify contains email of the surveyor which is from the same domain as yours. I'll appreciate if you stop your attempts to remove my review from Trustpilot as I will do my best to ensure it stays.

05 April 2014

Reply from The Garage Door Company

Dear Stanislav

Thank you for your comments, unfortunately we can not find any records of ever dealing with you at your property. The name and your home address that you supplied to me on email, we have searched back on all our records as far back as May 2006. We used Navision which is a Microsoft programme and I have tried several ways of spelling your first name and surname.

Please can you check we are the right company and if you could send me alterative name and address for me to confirm you are a genuine customer.

We are working very hard to resolve all customer issues and concerns.

My mobile number is 07977 075631 please call me at your earliest convenience to discuss.

Kind Regards
Amber Baker
Marketing Director
The Garage Door Company


Fast shipping, right price. Wrong product, rude support.

The product was priced competitively and shipped really quick, but came with wrong connectors for the pipework. My email to customer support was simply ignored, when I called them on the phone, the person on the other side was very rude, said that my builder robbed me, I am wasting his time and suggested I go on ebay to buy adaptors for the botched connectors.
Even assuming that he's correct and I only needed a "70 pence a pair reducers" instead of 15 pounds worth flexi hose pair, it would make much more sense to take note of the complaint and include these with the product from now on instead of turning customers away with awful service.

Stanislav Kniazev´s profile

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Stanislav Kniazev
Male, 1977
United Kingdom