Please see my comment sent to collect my parcel regarding their very poor and embarrassing service, I would advise everyone to be very wary of these crooks who state lies on their info page regarding deliveries being made when they blatantly haven't been.
I placed the above order for a collection on the 24/11/11 which took place, I paid for a 2 day delivery and the goods have still not been delivered, when I check your webpage it claims it was delivered today which is not the case, and when I check CITY LINKS (ref CMP119117)website it states collection was cancelled by account holder on the 26th (which I have never done), which as you are the account holder I would like to be informed why, when I had paid up front. It then goes on to say that, This consignment is now being delivered on consignment number RVT01637 on the 1/11/11.
When I try to track the new consignment number, it doesn't exist. I have tried to call City link on their expensive number but after about 5mins on phone they eventually tell me they are closed.
This was 1 of 2 parcels that I sent with you, and in all I am very disappointed,and to make matters worse I have got a dispute going on through ebay which will inevitably leave me with bad feedback through no fault of my own and probably out of pocket.
I would like a fast answer to this as I am extremely unhappy with the poor service from My Parcel, so much so I have reverted back today to 'Parcels to go' to send 5 items tomorrow.
it is appalling that you have to send an email to them as they are not big enough to speak on a one to one basis
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