I McAllister´s profile

Reviews (1)

collectmyparcel.com

POOR POOR SERVICE

Please see my comment sent to collect my parcel regarding their very poor and embarrassing service, I would advise everyone to be very wary of these crooks who state lies on their info page regarding deliveries being made when they blatantly haven't been.

I placed the above order for a collection on the 24/11/11 which took place, I paid for a 2 day delivery and the goods have still not been delivered, when I check your webpage it claims it was delivered today which is not the case, and when I check CITY LINKS (ref CMP119117)website it states collection was cancelled by account holder on the 26th (which I have never done), which as you are the account holder I would like to be informed why, when I had paid up front. It then goes on to say that, This consignment is now being delivered on consignment number RVT01637 on the 1/11/11.

When I try to track the new consignment number, it doesn't exist. I have tried to call City link on their expensive number but after about 5mins on phone they eventually tell me they are closed.

This was 1 of 2 parcels that I sent with you, and in all I am very disappointed,and to make matters worse I have got a dispute going on through ebay which will inevitably leave me with bad feedback through no fault of my own and probably out of pocket.

I would like a fast answer to this as I am extremely unhappy with the poor service from My Parcel, so much so I have reverted back today to 'Parcels to go' to send 5 items tomorrow.

it is appalling that you have to send an email to them as they are not big enough to speak on a one to one basis

03 December 2011

Reply from collectmyparcel.com limited

Your first e-mail to us was at 10:26pm on Thursday, we replied at 10:31pm (before you wrote this review). This is the first time you have contacted us regarding an issue with your City Link delivery and if we don't know, we can't help you.

Update: We spoke Friday morning and City Link tracking implied this would be out for delivery on Friday. This has not happened and we will continue to chase this for you Monday morning.

I McAllister´s profile

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I McAllister
Reviewer
Male, 1973
Clydebank, United Kingdom

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