Ordered a replacement light fitting for my fish tank and payment was taken straight away and no information telling me the part was not in stock.
2 weeks later with no contact nor ordered part I contacted them via email and got a reply saying item was out off stock (nice of them to tell me!) and would be 2-3 weeks did I wish to wait? I replied saying yes will wait. Well as you will have guessed 3 weeks went by with no contact or ordered part arriving. I have requested a full refund and got email saying my order was no cancelled and my refund had been handed over to their accounts team.
10 days gone bye now and still no refund. I have contacted their customer services who say it can take up to 30 days to refund and when asks why? They stated they didn't know why it took so long but is in their terms and conditions.
I have since used another online company for the part I require and again payment was taken in full by them, when I placed the order. An hour later I got an email from them saying the part was not in stock and did I wish to wait or do I want refunded? Due to the problems I have had with Arkpetsonline I requested a full refund and this was refunded the same day.
I would not recommend Arkpetsonline to anyone. Poor stocking information, poor customer service and contact and beyond acceptable refunding policy. Santa clause will no doubt be here before I see my refund of which I'm assuming I will be getting 2-3 months interest on since its been sitting in their bank account instead of mine!
Graham Baylis found this review useful
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