I had reason to complain about Eon recently and found that they are bogged down by a process that favours the company rather than the customer. If you wish to make a complaint the Eon recommended way is to phine them on a chargeable number. The customer has to pay to make a complaint! If you send an email from within your account on-line, where they know all the details about you, Eon still insist you provide everything again - almost down to your blood type.
If Eon do reply to your email complaint - it does take days - they reply froman email address that you cannot reply to. They obviously feel they are so good at dealing with complaints that you would not want to folow up their response. No one takes rsponsibility for your complaint - it is just a general office - so there is no continuity of knowledge about the situation.
Once you have managed to make Eon make someone responsible for the complaint that perosn will claim to be interested in your concerns and that he has passed it on to the relevant parts of the company for them to consider your points.
This person will, after an appropriate delay to make it look like they have done something, will reply claiming to have the appropriate parts of the company interested in your points. This person now claims that he has doen enough and you should be happy to close the complaint as he has told you it is resolved.
Well it is not and I am not happy and no one else should be. A company acnnot just decide that they feel they have done enough to resolve problems - what about the customer? Do we exist and are we more than just a method of increasing profits to the absolute greed level?
It is nothing but greed - customers have only one function - to make vast amounts of money from them but pretend it really does cost a lot to provide this energy.
Why must profits increase every year?
I bought cherries in the Darnley store marked on the shelf as £3.49 each or 2 for £4. There were no other cherries around and no other prices for cherries so, mistakenly, I assumed that it was correct. At the checkout I asked the lady to check that the cherries had gone through at 2 for £4 and she assured me they had.
Drive 40 miles home and whilst having a cup of tea I check the receipt. I was charged £14.26 for the £4 cherries. I phine the Darnley store and speak to a man whom, I can tell by the tone of his voice, doubts my claim that this had happened. I insist he goes to the display where the cherries are and check my story. After a couple of minute he returns to confirm my story. He asks me to come into the store to resolve the matter. I advise him that I live 40 miles away and it is not worth the cost of the petrol so he asks what my nearest store is.
I say Prestwick so he says take them there the next day and, if there is any problem, get them to phone him. He advised me to wait until after 2pm as he did not start til then. I duly potter about until 2 then go to the Prestwick store. Staff seem a bit confused by this as you cannot buy something in one Sainsbury store and dare take it back to another The other store may not have the same stock.
Eventually the phone the Darnley store and, low and behold, the gentleman is not on yet. The supervisor at the prestwick is at a loss as what to do as this is very unusual and not really acceptable. So, with reluctance, he gives me a savings card for the amount of the cherries as he cannot give me the money becuase I did not buy them in his store.
I was almost ready to accept this farcical outcome until I tried to use the savings card. I was told thatI could not use it for the shopping I had bought because the shopping cost more than the value of the card. How ridiculous is that? I have to buy something for £14.26 to use the card orI cannot use it for my main shopping.
This is just maddening - I am out of pocket for the cherries and out of pocket with the savings card.
I would have expected Sainsburys to have refunded my mone - in money - and given me the cherries for nothing as the whole thing was orchestrated by them.
I dislike all mobile phone companies because their whole purpose in life is to rip off the customer. Tmobile is no exception. Bought a cheap replacement phine on the 17th November - Tmobile Zest - it just kept switching itself off for no reason. Take it back to the shop - cannot return it and have it replaced - it must be repaired. Do mobile phone companies have different rules to the rest of the retail world?
So now I have a replacement phone whilst my phone is sent away to be repaired. What happens if it is not repaired?
I told the girl I did not want internet ,as it was not part of my comtract, but she did not advise me that it was definitely turned off or show me how to turn it off. Another lady in the shop tried to sell me a more expensive phone - is this some kindof racket - Tmobile sell you aduf phone and then try to convince you to buy a more expensive one rather than have the rubbish they sold you repaired. Underhand tactics.
Clark Forsyth found this review useful
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