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Reviews (3)

Knowhow

VERY POOR INDEED

The PC World guarantee says any problems - they come to your house and fix problem. They don't - no apology, no partial refund.

Knowhow collected computer, returned it nearly two weeks later with problem unresolved. It was sent back and returned a week later with problem still unresolved. Three agents on three subsequent phone calls could not fix the problem. A fourth agent finally seemed to solve it. However, when the problem recurred a few months later, they couldn't resolve it because person who had previously sorted problem hadn't kept a record. In their unsuccesful attempts to resolve the problem, the third agent managed to remove Norton antivirus completely from my computer and hadn't got a clue how to restore it. The final piece of advice from the fourth person I spoke to was to reformat the computer: the nightmare scenario. In desperation, I contacted a local computer company which, fortunately, was finally able to sort it out.

Knowhow - what an inappropriate name.

Google BBC Watchdog Knowhow and read the BBC Watchdog report on this company. Between March and October 2011, they'd received over 100 complaints. I would urge everyone who is still unhappy with Knowhow's "service" to email Watchdog.

Effie Merryl found this review useful

Pcworld

HOPELESS COMPANY

The guarantee says any problems - they come to your house and fix problem. They don't - no apology, no partial refund.
They (KNOWHOW) collected computer, returned it nearly two weeks later with problem unresolved. It was sent back and returned a week later with problem still unresolved. Four phone calls to separate agents - finally one of them sorted it. However, when problem recurred a few months later, they couldn't resolve because person who had previously sorted problem hadn't kept a record. They managed to remove Norton antivirus completely from the computer and hadn't got a clue how to restore it. Their final piece of advice was to reformat the computer.

Fortunately, a local computer company was finally able to sort it out.

I am utterly sick of PC world / Knowhow.

CEWE Photoworld

Almost perfect

Quality of the pictures in books and posters can scarcely be faulted.

Unfortunately, there are too many bugs in the software, many of which seem to go unadressed with each successive upgrade (e.g. font often spontaneously changes itself, some German phrases intermixed with English ... I could go on).

The glue joining the pages together on a couple of my earlier photobooks (I have about 25 in total) is failing and pages are beginning to falll out. This is a deeply worrying development.

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P Smithies
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United Kingdom

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