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Reviews (1)

Boohoobaby UK

Rubbish. Avoid at all costs.

Still waiting for order after over a month. boohoobaby will not issue a refund saying that the problem is with the courier, not with them. They have made no attempt to contact the courier or provide me with the courier's details. The problem should be theirs to sort out, not mine. Legal proceedings are about to start. I'm not sure whether they are incompetent, lazy or actually corrupt. You have been warned.

Alex found this review useful

17 January 2012

Reply from Boohoobaby UK

Hi DC,

We apologise for the poor experience you have received from us. We certainly do not expect this level of service to be provided by ourselves, or by the courier that was used. Any comments will be taken on board to help improve service in the future.

Whilst we did experience some issues with the courier, we understand that it is our responsibility to deliver your order to you. To this end, we have offered a full refund to you. We also emailed you to confirm this.

Please feel free to get in touch with us should you have any further queries, we can always be contacted on the details below. Our customer service team will be happy to advise or answer any questions you may have.

Kindest regards,

The Team at Boohoobaby

Telephone: 0845 224 1480
Email: customersupport@boohoobaby.co.uk

DC´s profile

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DC
Reviewer
Male, 1971
Brighton, United Kingdom

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