Gill Edon´s profile

Reviews (5)

Animed Direct

Great service

Prescription dispatched and delivered quickly and efficiently. Thank you

Vetimed

Fast and efficient

Our vets made a mistake on the prescription but Vetimed chased it up.

Petfleas

Good service

Good prices, fast dispatch. Only let down by slow postal service.

The Happy Puzzle Company

Very disappointed

On 1st April (14 days ago) I had confirmation of my order received. Despite contacting Happy Puzzle on 2 separate occasions, my account shows that the order has not been dispatched. Many of the items are for presents during this month and next so I still don't know whether I need to look elsewhere. This is my 3rd order and the previous 2 were delivered and I was happy.
Update
I was contacted following my review. They told me the system was to blame and that my order was undercharged by £18. I could either pay the extra or take off some items. Fair enough if this had been pointed out at the time of order (and two emails had not been ignored) But to leave me waiting all this time? Bad customer service and just not good enough. Sadly I'll not trust this company again.

16 April 2013

Reply from The Happy Puzzle Company

Dear Gill

I can only apologise for the issued you have faced. We take customer service very seriously and I will investigate this today and look to resolve as soonest.

Kind regards

Nick

Just to update there does seem to be a system issue we have referred to our IT supplier, and we will report back once we have been advised.

Nick

Monster Pet Supplies

Excellent

Excellent dog coat delivered quickly and safely. Thank you.

Gill Edon´s profile

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Gill Edon
Reviewer
United Kingdom

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