Yesterday my online banking was blocked. Reluctantly I phoned Santander’s helpline to unblock it. Their helpline number, 0845, cost me money.
To my horror, a credit agency, Experian, used by Santander has not been informed that I was a Santander customer.
Another excuse came up by Santander fraudulent department was that I recently changed my mobile phone. When I challenged the definition of the word, 'recently', and they said anything up to 3 months.
So, I immediately reminded them that new and better smart phones coming out every few months.
Anyhow, I have got a 123 current account, paying £2 monthly fee.
So it seems that not only I have to pay a regular monthly fee for a current account, but also I need to pay extra phone bill.
However, I have demanded a refund of £2.
The refund of £2 would just cover the cost of phoning their helpline department.
It covers neither the cost of Santander providing a poor service, nor feeling of humiliation, embarrassment and helplessness suffered by me.
Done my first order online with Ocado. Their computer is a bit strange.
I bought 9 Colgate toothpaste and 12 Pronamel toothpaste. Ocado computer could not distinguish the two toothpaste when both were doing promotion.
The helpline is not helpful.
So I have cancelled my order within the hour, and no more online shopping with Ocado for me.
Spent just over £75 hoping to claim my £15 discount for my first online order.
However two items were not available from my list when delivered to me, and £15 disappeared with it.
A reputable supermarket is ripping off customers and providing a misleading and fraudulent service to the general public.OFT has been informed.
I took advantage of " buy 2 get third free" offer and ordered 9 via online shopping. Only 5 got delivered! If the promotion was not misleading I should have received 6.
Got a refund of £5.32 to my credit card, and I am not happy with it.
The price of one item is £7.99. It would be a fairer system to return me the missing item or a refund of £7.99.
A reputable supermarket is ripping off customers and providing a misleading and fraudulent service to the general public. OFT has been informed.
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