Bought a bed & mattress from Sleepland Beds through their website in December 2010. Whilst the delivery was swift, when we unpacked the bed there was quite a bit of damage to the foot of the bed (see attached - some of this would have occurred at manufacture so surprised that this passed even the most basic quality control).
Sleepland Beds asked us to send photos of the the bed which we did in early January 2011. We called on a regular basis and received responses of "my manager is out at the moment, we'll call you back" or "it's on order, we'll get back to you next week". We never received any calls back from Sleepland Beds.
In July 2011, via email, we agreed to a partial refund. Since then we have been sending regular emails however, as of today (7 December 2011), we still haven't received this and we are now not receiving responses to emails.
There are positive reviews on other sites which encouraged us to buy from this company. I now find these somewhat hard to believe.
My experience of this company is awful and I would not use them again. Whilst you may be lucky, if there is a problem with your order you're likely to have months of frustration dealing with this company. Probably best to avoid.
If I ever receive the partial refund I'll post an update.
[Review originally posted on 7 December 2011]
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