My second favorite international sales company, beaten only by Apple Corp.
Thomann's domination of the European music hardware retail market is possible only because of their fantastically aggressive pricing policy (they routinely beat any UK sellers' price, even when having to ship from Germany) and a great web site.
I recently purchased an Audio-Technica AT2035 mic and stand for a price that no UK retailer could get near.
If I buy anything, absolutely anything music-equipment-wise, it really is a good idea to check the web site first. In all likelihood, particularly with their great warranties, Thomann will have the best deal.
I selected a Fatman Trinity Carbon & it was duly purchased on a Thursday, with a promise to deliver the next day. Friday came-and-went, Saturday, Monday and Tuesday. My wife phoned & was told that the item had been returned to the warehouse by the courier as the address wasn't readable. Our telepathy function was off, so I'm not sure when Audio Affair's were going to mention this; my wife spent over 20 minutes trying to get through and time as well trying to get sense out of the couriers.
As it is, going through the sales department, she arranged re-delivery to a work address. By then though, with the extra time, I'd decided to go for another solution, so cancelled the order.
Why a three and not a one star? Well the pre-sales support with the online messaging system was superb, and the return of our purchase money was swift and performed without a quibble.
Although unintended, the 'cooling off' period, when Audio Affair failed to deliver the goods was useful, as it allowed me to investigate a better hi-fi solution, although that didn't involve Audio Affair or Fatman. Letting customers back-out from a purchase by not delivering the goods, when the 'money is in the bank' is a peculiarly British thing, unique only to British companies. In my case it served me well.
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