Ordered on the 23rd November. Nothing delivered by the 7th December. Email not responded to. Line dead when trying to call customer services.
The contacts on your order email confirmation were how I tried to contact you and I have copied them directly from there;
Tel: 0208 133 1218
This appears to be different to the email address you mention? I was certainly unable to get through on the phone lines for 3 hours this morning before this initial review was posted and a chase up email sent 48 hours ago to the above email address. Hence my frustration. Thank your for your offer of the refund, all I would really like is it delivered by the 9th December, which in fairness to me is 16 days after the date of order. If it can't be delivered by then a refund for the paid amount is sufficient.
Special delivery arranged and order delivered just in time.
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