Alan Radford´s profile

Reviews (2)

Airport Hotels

Satisfactory for a short night before flying out to one's destination.

we were made welcome when we arrived. Checking in was straightforward. I liked the aspect of being able to leave the car where you wanted and know it was not going to be moved from place to place.
The room was a bit shabby, needed some TLC but clean and comfortable.
Taxi turned up on time for the departure and contacted us on our arrival for the return to the hotel.
All in all quite satisfactory.


Straightforward purchase through website but needed to be returned as lenses were not suitable.

I found the set up very good and easy to use. The replies were quick and questions answered. I received the frames and took the photos as requested and feel sure I did this correctly. When the varifocal glasses arrived, much quicker than expected, they looked fine but unfortunately the reading lens was much too low, in fact I had to raise the frames by 10-15cm to see through them.
I returned the glasses together with my old lenses so they could make comparisons and they have acknowledged receipt and are dealing with the problem at the moment. Hopefully the new lenses will be satisfactory.

08 December 2011

Reply from


Thank you for your feedback.

Firstly, allow us to apologise for providing eyewear that doesn't meet your visual needs. As you may be aware, varifocals are a more 'technical' lens than most, so sometimes, a little tweaking is needed.

Our guarantee - unlike others, covers things like this completely, and we are currently re-processing your order.

We have reordered your lenses today with new fitting heights as we have now been able to take in to account your previous lenses.

I look forward to reuniting you with your glasses, and hope that by showing the level of customer service we provide, you'll feel content to return.

If you have any queries, please call us on 0151 632 6611.
A member from our customer services department is currently in the process of confirming the above via email.

Kindest Regards

Alan Radford´s profile

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Alan Radford
United Kingdom