I ordered a Stormshield Lite motorbike cover from Specialised in early March.
It took over 5 weeks to arrive, despite their web site stating "it can take up to 3-4 weeks".
Also for a "semi-tailored" cover it's a poor fit, the top is not quite wide enough to fit across the handlebars and the bottom doesn't have enough elastic, so unless I attach the straps (pretty fiddly to be honest in the dark) if it's a bit windy the cover blows off.
I've got a Specialised car cover as well which is an excellent fit, so the bike cover is disappointing.
Customer service intially v good (good comms and dealt with a change to my order v efficiently). Items arrived promptly.
However when I contacted them to exchange an item they didn't even have the courtesy to respond to any of the 3 emails I sent.
Very disappointing, certainly won't be using them again.
UPDATE - as per Jon's reposnse below they contacted me immediately following my initial review and my exchange has now been sorted very efficiently. They's clearly been having some email issues so suggest giving them a call if no response by email!
Overall now very pleased :-)
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