Rob Jones-Gerrard´s profile

Reviews (5)

Urban Industry

Top notch online retailer

I've made several purchases from these guys now, and I've not come across a single problem yet. Prices are on a par with other street-wear retailers, website is well designed, and shipping and returns/refunds are always swift and hassle free.


Essentially forgot about my order

15th December, order £116 of parts, pay via PayPal Express Checkout (the clue is in the name)

Come 25th December, money is still pending from my PayPal account., and the only contact I have from Dabs is the email confirmation from PayPal (so nothing from Dabs at all)

Research on the PayPal Help centre shows that this means the vendor is yet to process the payment (i.e. not PayPal taking the mickey)

Order cancelled on 26th Dec, re-ordered from Amazon and arrived within 2 days.

Lesson learnt.

Great prices, but it's poor delivery

It's now been 8 days since my "next day delivery". First it stalled in the warehouse with no explanation, now the courier hasn't turned up for the 3rd day (despite Royal Mail, DHL, TNT and even previous Myprotein deliveries making it here). I'd love to shop elsewhere, but they've got too much of a monopoly on value supplements.

24 October 2012

Reply from Myprotein UK & Ireland

Hi Rob,

Thank you for your feedback.

I'm really sorry to hear that there has been an issue with your order. If you would like to contact our customer service team ( they will be more than happy to look into this and resolve the issue promptly.

Kind regards, Customer Relations Team

Spot on.

Bought clothes from Chemical on several occasions, and the only problem has been Royal Mail losing an item I was sending back for a refund. Would happily recommend them.

Dolphin Fitness

Nice prices, quick postage!

Up there with the cheapest suppliers on the web. Pharmawhey HT was a couple of a quid more expensive than Tesco, but had more choice of flavour (and I was sick of choc cookie!). Next day delivery really was the next day. Can't complain at all...would happily use Dolphin again.

Rob Jones-Gerrard´s profile

profile image of Rob Jones-Gerrard
Rob Jones-Gerrard
Male, 1986
Horsham, United States