I came across card save from a call from one of their sales reps, I was looking for a way to take payments online and over the phone. The rep that came to my home said everything will be all up and running with no problems....yeah right! Its been over a month now and i still have not been fully set up! I have the telephone payment set up but now i am still waiting for the virtual terminal and pay by link setting up! At this point it has been over a month and i have lost hundreds of pounds! But also i have lost respect from repeat customers who i told can accept card payments within 2 weeks which is now a month and still waiting. The customer support have an attitude problem and make out as though you are in the wrong for ringing them. I asked them when it will be installed and they just say its streamline...and! your're the ones who i'm paying not Streamline! So far i have been cut off twice when talking to them and all they do is pass you on to someone else, they also say they will ring you back and this never happens so whilst you're busy running a company you have to chase these lot to do their job! Company is a disgrace and if my company behaved in this way we would be closed down. Also i forgot to mention the sales rep does not explain the contract so make sure you have a good read over this..overall be WARNED PEOPLE STAY AWAY!
I made an order from tyre shopper. I was ment to have run flats on my BMW and didnt realise that I had ordered the wrong ones. Even tho the tyres I had ordered turned up at the fitting centre they contacted me to tell me they think I may have ordered the wrong ones and advised me to change, which I did.
When I come to change my order the customer service team were superb and was very helpful and understanding. Joanne was the customer service member I was talking to and she even manages to get the tyres delivered to the fitting centre the very next morning when I was due to get them fitted. Now that's customer service!
I now have all 4 new fitted tyres on my BMW M Sport and I'm one happy customer and will definitely be using again
Thank you :)
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