David,

Thank you for leaving feedback for us, we take all feedback seriously and use it to improve our levels of customer service and the products available online.

Currently, Spex4Less is primarily an internet company, with no public trade and we operate out of our offices in Hoylake.

Over the next four weeks, we're in the process of having our entire office ripped out and rebuilt as an office/showroom which will allow members of the public to visit us, and recieve the same service at a fraction of the highstreet.

Due to this, admittedly, our offices are currently half refurbished, with completion set for the end of December.

I hope you find the local service we'll be able to offer good enough to warrant a five star review next time.

Thank you for your feedback, and more importantly, your custom.

Kindest Regards
Spex4Less