Christine,

Thank you for your feedback.

I'm sorry you've found a 1 star review fitting for your order, however, as per our email correspondance, this item was dispatched to you 7 days ago.

With you residing in Italy, and our offices being in the UK, this wait is expected for delivery.

I have tracked the package with Royal Mail, who have confirmed it is currently in Italy and is being processed for delivery.

I hope once you recieve your glasses, you find our product, and services fitting for a higher review.

If you'd like to contact us further, feel free to contact me on 0151 632 6611 or email info@spex4less.co.uk.