Thomas to You

A committed company

I originally wrote a review saying that this company's service was speedy but that I was dissatisfied with their packaging for mailing purposes. The company read this because they immediately both emailed me and telephoned me to apologise and try and rectify my complaint. I have to say that whilst I still say their packaging for mailing was poor, they appear to have taken this on board and will probablly not repeat their error. I was impressed with their commitment and reaction to a complaint; it does apppear to be a small and tightly run company and I will give them another go - too many companies don't seem to care what service they provide, this company does.

10 December 2011

Reply from Thomas to You

Thank you for recognising our commitment to sort out the issue with your order. We invite customers to tell us if there is any issue with their order (which thankfully has been a very rare occurence in our 8 years of selling online) so we can endeavour to rectify any problems to their complete satisfaction. As a small company, happy customers are our life blood and providing a personal caring service our competitive advantage over larger less specialised sellers.