I placed an order for a USB headphone amp on the 23th Nov and the money was withdrawn from my account the day after. I then received an email on the 28th saying that it would be delivered from the supplier 'within 3 or 4 days'.
Despite sending follow-up emails, I then didn't hear anything further until the 6th December when customer support promised to phone me back regarding the delivery status. That still hadn't happened by the end of the following day so I requested a refund. The member of staff seemed to accept my request but frankly, couldn't have sounded like she cared less. I suspected I would be forgotten about yet again and so it's proved - it's now nearly a week later and I'm still waiting on my refund, my order is still listed as 'Processing' and there's been no indication that I'll be seeing either the item or the money in my account any time soon.
Perhaps I've been lucky in the past and I'm aware that my experience seems to be in the minority but this is the worst experience I've ever had in 10 or 11 years of online shopping!
EDIT: Got a very apologetic phone call from Penny a few hours after posting my original review explaining the situation (employee illness etc) which I appreciated and the refund is going through now at last. Like others have said, it shouldn't take a review on here to get my request pushed through and it was disconcerting to have the money withdrawn from my account so quickly and then not hear anything - especially when it was my first order with the company. But the situation seems to have been resolved and I felt that things were well handled in the end.
Ben found this review useful
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