Graham´s profile

Reviews (1)


Terrible service. Extortionate delivery charges...

I placed an order on a Monday only to be greeted with an extortionate delivery charge of £4.30 +VAT for 1st class royal mail delivery. The postage on my item would only have been about 70p. The item still hadn't turned up by Friday. When I contacted their online supposed 'customer care' service. I got no help at all, basically just wait for 10days. Now seeing as I've recently sent several times with Royal mail to different parts of the UK and all the items turn up the very next day. I find it hard to believe they have even sent it out!!!

Terrible service, shoddy dealing with a customer. Would definately NEVER, EVER go back and use them again. The one-star rating is due to the half decent price of the item I ordered...

13 December 2011

Reply from

Dear Sir,

Thank you for your review. We aim to deliver your order by the most efficient and cost effective methods available to us through Royal Mail Postal Services, who charge a proportionate cost, and our delivery charges are therefore unfortunately non negotiable. In order to compensate you for the lost delivery, we have opened a Lost Item Dispute for your parcel with Royal Mail. Could you please inform us if it is still missing?

Thank you in advance!

Graham´s profile

profile image of Graham
Male, 1972
United Kingdom