I orderd a hairbrush and due to a Paypal hitch the information wasn't sent through to Trust Pilot.
Russell in Customer Services pro actively e-mailed and called to resolve this. He missed me on a couple of occasions, but continued until he managaged to get through.
He was a delight on the phone - very friendly and helpful. So ten out of ten for customer service, for being pro-active, persistent in trying to reach me and resolving the matter.
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