Linda McGhee´s profile

Reviews (6)

Everything5pounds.com

Absolutely Fabulous !!

I have only bought a few things do far but will be buying more in the future. The items I have bought were fab. Great service. Quick delivery. Glad I found this site :)

Chemist-4-u

Speedy delivery

Will be using this company for future purchases

www.partyrama.co.uk

Excellent service !!!!!

I received my order within a couple of days and the items I ordered were all there and of good quality. Good communication. Pleasant transaction. Would definitely recommend.

Clearsmoke

SCAM !!

After receiving a free trial of e cigarette package, this company has now taken £59.95 from my bank account ! I have just emailed a complaint to them so shall keep you posted on the outcome.

09 February 2012

Reply from clearsmoke.co.uk

ClearSmoke would like to address the complaint posted on this site. Customer feedback is very important to us and we strive to ensure all our customers receive great service and most importantly, that they are satisfied with our products.

Our 15-day risk-free trial gives customers the chance to evaluate our Premium Starter Kit and decide whether to keep it or not.

We believe we make it very clear that it is a free trial of the product, enabling our customers to evaluate its performance and to cancel the trial if they’re not satisfied.

The practice of offering customers a trial period to evaluate a product, with a cancellation and returns policy before final billing for the full price of the product (if the customer decides to keep it), is standard for a range of products in a variety of markets.

All details of the trial period, cancellation policy and billing are available to all customers in:

• Our Terms & Conditions (available via a link at the bottom of every single page of the website – on the home page, the billing page and the Thank you Page)
• Our Guarantee on the page where you entered your card details
• The confirmation email sent when customers place their order
• On the dispatch note included with the kit

Finally, refunds are available to dissatisfied customers (evaluated on a case-by-case basis), alongside a simple product returns process. However we’re proud to say that we have many happy customers, as demonstrated by our 2200 fans on Facebook and their comments, as well as our testimonials and growing group of Twitter followers.

Thank you again for your feedback.

ClearSmoke Support Team

Asda

Poor customer service, wrong item delivered, payment taken, thoroughly unprofessional.

I have made 2 phonecalls, written 2 emails with no replies, practically begging this company to pick up the wrong item they delivered to me. I have been advised that my bank a/c won't be refunded until such times they collect item. Customer services told me the store manager would definitely call today to arrange collection - still no phonecall - still no replies to emails. Will try yet again tomorrow. I have explained to customer services that I am not able to buy the item I originally wanted for my 9yr old son until i receive refund. Such a big disappointment from a company I have used faithfully for many years. I feel really let down. If I don't get this sorted tomorrow i shall be contacting trading standards.

Festive Lights

Would recommend festive lights to anyone/everyone!

First class service, first class products. Speedy delivery. Will buy from this company again.

Linda McGhee´s profile

profile image of Linda McGhee
Linda McGhee
Reviewer
Female, 1963
Glasgow, United Kingdom

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